Customer Care


Your continuity is our concern

Advice on the feasibility of a new project, emissions testing, replacement or repair of firebricks, service and maintenance. FT is at your service 24/7. Worldwide. Service without frontiers!


A maintenance contract means you benefit from disruption-free services in an economically responsible way. In accordance with a predefined schedule, our highly trained technicians taking care of all the components on your system. This includes testing a large number of vital functions on their continued operation.


Despite maintenance, some things can go wrong. We are always at your service and able to connect to your equipment to get it working again. After all, the continuity of your business is our concern. With branches in 10 countries and a worldwide network of agents, we are ready to help you at a moments notice. Our unique online facilities means we can often help you before you know you nééd help and without waiting for a visit from an engineer, faster still and often saving a great deal of time and disruption.

Contact our Customer Care Unit for:

service & maintenance
efficiently rectifying malfunctions
advice on replacing parts
ordering ‘consumables’
advice on assessing the feasibility of projects
mediating in (total) financing applications
emissions testing
replacing or repairing refractory linings


More information?

Please contact us at or +1 330 723 63 39 / +1 888 883 28 76. We would be delighted to help or advise you.